CHARGES - We currently accept most major US credit cards, including Visa, MasterCard and Discover, via our online shopping cart. We do NOT accept American Express cards. PREPAID ORDERS - We now accept USPS Postal Money Orders ONLY. Please make payable to: EDC Knives 5111 Telegraph Ave., #150 Oakland, CA 94609 Postal MO's, order will ship the same day we receive the MO. NO CHECKS unless we know you personally. NOTE: Orders that are entered with Money Order as payment option, will remain Pending for 7 business days. If the Money Order is not here by the 7th day the order will be canceled and the item re-listed. We suggest using USPS Priority Mail with Tracking. If you can not meet this deadline for some reason, please let us know right away, not on the 8th day. TELEPHONE ORDERS - We prefer that orders are placed via our Secure website. This allows us to better maintain inventory, generate shipping labels and packing slips, and generally makes the process run much smoother. We have put much effort into the shopping cart to make it secure and easy to use. If you have a problem, please call or email us, and we will be glad to help you through it. INTERNATIONAL ORDERS - All international orders must be prepaid via a Bank Wire Transfer.  International credit cards will be declined by our shopping cart. INTERNATIONAL SHIPPING - International buyers, you all know the best/safest way to ship into your own country. We will ship any way you like, but the responsibility is on you. - Safest shipping method is FedEx. Prices vary a lot. Generally, it's around $75 and up, but it's guaranteed delivery in a couple days. - Preferred shipping method is USPS Express Mail International, this costs $32 ($45 for Russia and associated countries...it's a LOT more work for us.) This service has tracking and insurance, but only insured for the amount that it is declared for...So, $250 declared value, $250 insurance, $250 back to you if it goes astray (shipping charge is not refundable.) If you want $45 declared value, that's all you get back should it go astray. - Optional shipping, USPS Priority Mail, Flat Rate Box is $13. There is no tracking or insurance, low declared value is no problem, but we can not be responsible for the package once it leaves our shop. - NO REFUNDS AT ALL IF CUSTOMS GRABS YOUR PACKAGE. We have no control at all with your countries Customs Agency. It is YOUR responsibility to know your import laws, and we follow your instructions to the letter. Any questions about this, please ask before you buy. DEALER ORDERS - Dealer orders are no longer accepted on our website. If we have something that interests you, feel free to contact us via email or phone to discuss options. If you place an order on our site prior to contacting us, your order will be promptly deleted and your options will diminish accordingly. We have no problem working with other dealers, we have several arrangements in place. We are simply trying to take care of our customers first. MULTIPLE KNIFE ORDERS - Orders for more than 2 knives will require approval. This is to ensure that no one customer can buy a block of available knives as soon as they are posted. We appreciate the business, but we have to share the wealth. BACK ORDERS - We will strive to give good service, however there will be times when back orders are unavoidable. If this problem occurs, your order will be shipped except for the back ordered items. These items will be forwarded as soon as possible. Refunds available upon request. There are no charges for shipping back orders. DELIVERY - All orders are shipped USPS Priority Mail or FedEx ground. Upgraded shipping is available upon request. FedEx is our preferred shipper. AUTOS/BALISONGS/BUTTERFLY KNIVES - Automatic Knives and Balisongs/Butterfly Knives will NOT be shipped to California addresses. These orders will be cancelled unless placed by LEO or active duty Military (ID required.) Balisongs/Butterfly Knives will also NOT be shipped to Canada, Germany, Australia or to the UK due to Customs restrictions. RETURNS - All returns or exchanges must be approved with order number and returned to us within 15 days of purchase with the original or a copy of your packing slip, and the item in exactly the same condition as it left here. Returns are subject to a 15% restocking fee. We do not accept any C.O.D. return packages. If there is a problem due to our error, packages must be returned by regular shipper or USPS Priority mail, delivery confirmation, insured - DO NOT USE A MAILING SERVICE - to receive full credit on shipping. ERRORS - We try to keep errors to a minimum and maintain reasonable prices, but sometimes typos happen, and occasionally our suppliers raise their prices unexpectedly and we may not be in step with those changes. We reserve the right to sell our products at the appropriate prices, and will not honor the sale of any product at an erroneous price. We apologize in advance if this happens. **Prices are subject to change without notice. DECLINED CHARGES AND HOLDS. We have been asked numerous times about purchases that were declined by our Shopping Cart, yet the [Charge] appears in the system of the Buyers ccard. Here is how that all works: - The Shopping Cart (EDCK) contacts the Buyers Bank and asks if there are enough funds available in the account to cover the requested charge. - If NO, the order is declined, connection is terminated. - If YES, the Buyers Bank places a [Hold] on the account for $xxx.xx. The Shopping Cart (EDCK) then attempts to verify the Billing Address, Zip Code, etc. - If data IS validated, everyone is happy, sale proceeds. - If data IS NOT validated, the order is declined, the Shopping Cart (EDCK) abandons the transaction and stores a code indicating the reason for the decline. The Buyers Bank generally maintains this [Hold] for several days until The Buyers Bank removes it, generally in 3-5 days. This is determined solely by the Buyers Bank and we have no control over this. Multiple failed attempts create multiple holds for the amount of the attempted purchase. RECYCLING -  Whenever possible, we try to reduce our impact on the planet by recycling packaging materials. This means your order may arrive in a used and/or cut-down box filled with just about any packing materials we have on hand. Just trying to do our part. Thanks for your understanding, and for doing YOUR part. WE RESERVE THE RIGHT to cancel any order at any time for any reason.