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I must say, you've provided some of the best customer service I've encountered of any online retailer... of any sorts. I really appreciate it!
-Michael Dickson, Cary NC
Re: Package arrived. Excellent service. I want to publicly commend [EDC Knives.] Due to a mix up there was a problem
shipping my order. These things happen. After a couple of days I sent an
email to EDC expressing my concern. Within minutes of sending the email,
Duane personally called my cell phone and left a message explaining the
situation and expressing an obvious desire to make it right. I didn't get a
chance to call back as I was at work, but was greatly mollified by his
effort. When I got home I found several emails from Duane about the
situation and what was being done to resolve it. He went well out of his way
to fix the problem and to ensure that his customer, me, was very well taken
care of. No excuses, no passing the buck, no BS, he acknowledged the
problem, apologized for it, and fixed it.
Anyone can hang out a shingle or a webpage and sell things. This has
resulted in a great fall off in the level of customer service we tend to
receive, especially when it comes to esoteric items such as knives. I have
rarely experienced customer service as good as this, and certainly never
better. I plan to do more business with [EDC Knives] in the future and will
recommend them to others.
- Adam Pickering, Memphis, TN
Many thanks for the super smooth deal-- it is so very nice to deal with a company, ordering some high$$ items, and to have all of the worry just completely removed. Quite refreshing in our current times!!
- Madison Caldwell, Concord, Virginia
AKA madhatta246
Dear Duane,
As
I read through the testimonials of others, I felt I should
sound off and also express thanks for your intense dedication
to the satisfaction of each customer you've dealt with.
To
you personally.., I can only offer my heartfelt thanks for
consistency that is frankly beyond belief. As a long time
customer of EDC Knives, my satisfaction with your services,
professionalism, and friendship, has run the course of many
well deserved recommendations, and to date, I have had nothing
but thanks for aiming knife enthusiasts your way. I don't
give personal endorsements easily as you know, but I did want
to take the time to do this.., simply because you have never
even asked!
Your
relentless searching to match each customer's need is something
I've rarely seen in over 37 years of collecting and using
"Stuff that's Sharp", and I wanted to express my
appreciation in a way that points those looking for a home
base for future purchases to EDC Knives.
To
your current and future customers, I can only say..., it doesn't
get any better!! You have raised the bar considerably through
striving for the total satisfaction of all those you deal
with. Truly a rare occurrence for many of us.
Regards,
Dr.
Peter Johnston, Shadow Hills CA.
Mr.
Weikum,
I want to drop you a note and say a big "THANK YOU!" for your
outstanding website and your personal service. I've been collecting
custom and production knives for over 30 years and there have
been a lot of dealers come and go. I believe most of the ones
that have 'gone' are the ones that didn't put the time and
effort into finding the best makers and products as you have.
I feel your personal service, the fine makers you represent,
and your attention to detail makes all the difference when
it comes time to make the decision to purchase. Your honesty
and integrity are all but unrivaled in the world of custom
knife purveyors and Internet sales.
I, without hesitation, would recommend your services to anyone
looking to buy that special, one-of-a-kind knife, or any of
the pieces you would have on hand. My experiences have all
been absolutely first rate and I know you would not have it
any other way!
Please keep up your great site and your unrelenting desire
to satisfy your customers. If I can ever pass my pleasurable
experiences along to other prospective customers, just let
me know...........
A
very satisfied customer,
Dudley
L. Dawkins, Topika KS.
aka Dawkind
Duane, You
are the best. Thanks for keeping me informed of all the new
editions, and for working so hard to get me what I want, and
get it to me so fast. It is a great asset to know a dealer
who is so actively engaged in the knife scene. Doing business
with you has been like going on an adventure with a good friend,
from the very first transaction we made.
-Steve
Harvey, Livermore CA.
Dear Duane, Got back in the office yesterday and found a nice little surprise
on my desk...Thanks for the quick shipping and good communications!
EDCKnives.com has proven to be good people doing good business.
I look forward to doing business again in the near future.
Kind regards,
- Michael Scott, Sikeston, MO.
"Quality
products, competitive pricing, and exceptional customer service
are just a few reasons why I choose EDCknives.com as my primary
source for the best in knives and accessories."
-Ryan
Skaggs, Bartonville, IL.
Duane,
I really appreciate all you have done and
am more than pleased with your service. As we all know, the
knife community is really small, and the Bali community is
fractional of that, so when you can offer what you do and
provide the service you have shown me today, you truly have
a lasting customer.
Best wishes and thanks for everything. You
are my #1 guy for knives from this day forward!
-Pete Mursak, Manlius, NY.
Dear
Duane,
The
Korth Model 1 arrived TODAY! The forumites all said that your
response time was terrific but this is unbelievable.
This
bali is fantastic. I got several of the balisongs from Benchmade
back when they were Pacific Cutlery as well as one of their
new ones, an MT Tachyon and one of the Roton Monarchs. The
Korth surpasses all of them in every respect by a wide margin.
It is incredibly smooth.
Count me as very pleased, both with the product and the service.
Best wishes for your continued success.
-Jerry Scohier, Dawsonville, GA.
Thanks
Duane. I anticipate doing alot of shopping at EDC in the future.
In fact I will be checking with you before I make any serious
bali purchases from now on. You and your site are truly one
of a kind!
Sincerely,
-
Doug Braun, Bellevue, WA.
aka Braundc
I just want to say what a stand-up business you've got there.
Great service and just beautiful products you carry!
- Chris Candelas, Montebello, CA
Well, you said Airborne Express was fast...I had no idea it
was that fast...I looked at the package thinking "it cant
be!" It was here in less than 24 hours.
Thanks
for everything!
>-
Bill M., Golden, CO.
Hi Duane,
Received the knife - talk about quick delivery!!! I checked
the [shippers] web site just to see where it was between Calif.
and Wis. To my surprise it was listed as delivered! I checked
my front door and there it was!!!!!
You certainly have my vote for best knife site on the web.
Your personal service, prices, and delivery are the best.
Thanks again,
- Tom Learn, Stoughton, WI.
Duane - I just wanted to take a moment to thank you for your graciousness
during our recent aborted Korth transaction. I must say, that
your reaction to the situation was amazingly professional.
I'd like to wish you a happy holiday, and am looking forward
to doing business with you in the very near future. The new
[Davidson] 3D Hornet is exactly what I am looking for, and
I am glad to be on the list for the first shipment.
- Abbot Genser, NY, NY
Dear Folks,
You learn who your real friends are when the chips are down,
and you learn who really believes in customer service when
a customer problem needs to be settled.
I ordered a knife from EDCK, then returned it, and there was
a hitch in returning it--the details don't matter much, let's
just say some wires got crossed.
Here's the thing, though: when I brought the problem to Duane's
attention, he responded immediately, and mailed off my refund
straight away. Another dealer might have stalled, or not answered
the email, or played "out of the office" games.
But Duane just took care of the problem as soon as he learned
about it, no hassle, and clearly wanted to go the extra mile
to make sure I was satisfied. He treated my return--and remember
that, he wasn't making any money on this transaction--he treated
my return as though it was an order for a million dollars.
Most dealers will give you good service when you're bringing
them a tidy sum of money. But giving prompt, diligent service
in straightening out a return that went wrong, and doing it
when there's not a cent in it for you--that's the kind of
behavior that really shows you're a dealer who can be trusted.
I'd order from him again any time.
T.B., New Haven CT
This
picture was sent in from:
SRA Nicole A. Skaggs, Air National Guard, 182d Airlift Wing
- Security Forces.
Nicole, one of our regular customers, was nice enough to send
us this post card...from an undisclosed location (sandy...very
sandy...not Hawaii.)
Nicole always carries her Benchmade 941, and one of several
Benchmade Autos that she owns.
EDC Knives is sending Nicole a new Benchmade 5000SBT Auto
Axis as a token of our support for our troops! Thanks, Soldier,
for the pic! Be safe! |
